Terms and Conditions

By making a booking or staying at our apartment, you agree to the Terms & Conditions below. Please read them carefully before confirming your reservation.

1. BOOKINGS & PAYMENTS

1.1 All bookings are made directly via WhatsApp at 082 854 4154 (Johan).
1.2 We are not listed on third-party booking platforms; WhatsApp, Facebook, Instagram and TikTok are used for advertising.
1.3 Rates are seasonal and will be provided on enquiry.
1.4 A booking is only confirmed once:

  • The quoted amount has been accepted, and

The required deposit (as communicated) has been received.
1.5 Proof of payment must be sent via WhatsApp.

2. CHECK-IN & CHECK-OUT

2.1 Standard check-in time: 14:00
2.2 Standard check-out time: 09:00
2.3 Early check-in or late check-out may be arranged only if there are no bookings before or after your stay.
2.4 Guests must provide an estimated arrival time for smooth check-in arrangements.

3. OCCUPANCY & GUEST RULES

3.1 The apartment accommodates a maximum of 6 guests.
3.2 Only the number of guests confirmed during booking may stay overnight.
3.3 No parties, loud gatherings, or disruptive behaviour are allowed, out of respect for neighbours in the complex.
3.4 Guests are responsible for keeping the apartment and common areas tidy during their stay.

4. APARTMENT FEATURES

The unit includes:

  • 2 bedrooms (main bedroom with en-suite)

  • 2 bathrooms

  • Open-plan kitchen and lounge

  • Sea-view balcony with built-in braai

  • Ceiling fans / portable fans

  • Microwave, air fryer, stove, fridge, chest freezer

  • Washing machine & tumble dryer

  • OpenView TV (guests must bring their own decoder and smartcard)

  • Undercover parking for 2 vehicles

4.1 Daily cleaning is not included. The apartment is serviced before arrival and after departure, but a once-off clean can be arranged for extended stays at an additional fee.
4.2 No towels, beach equipment, or consumables will be supplied unless stated otherwise.

5. FACILITIES NOT AVAILABLE

Please note the following are NOT provided at Dolphin View 102:

  • No swimming pool

  • No WiFi

  • No smart TV

  • No pets allowed (the complex is not pet-friendly)

We believe holidays are meant to be lived, not viewed through a screen — switch off, slow down, and soak in the beauty of the coast.

6. HOUSE RULES

6.1 No smoking is allowed inside the apartment. Smoking on the balcony is permitted if done responsibly.
6.2 Please ensure braai ash and coals are safely handled and disposed of.
6.3 No damage to furniture, appliances, or fittings.
6.4 Any damages or breakages must be reported immediately and may be charged to the guest.

7. SAFETY & LIABILITY

7.1 Guests use the apartment, building, and surrounding areas at their own risk.
7.2 The owners of Dolphin View 102 are not liable for:

  • Loss or damage to personal belongings

  • Injuries, accidents, or medical issues occurring during the stay

  • Power outages, water interruptions, or municipal disruptions

7.3 Please ensure all doors and windows are securely locked when leaving the apartment.

8. CANCELLATIONS & REFUNDS

8.1 Cancellation terms will be provided during booking, as they may differ depending on the season.
8.2 Refunds, where applicable, will be processed according to the cancellation policy given with your quote.
8.3 No refunds for early departures or no-shows.

9. CLEANING & CHECK-OUT RESPONSIBILITIES

9.1 Before checking out, guests must:

  • Remove all food from the fridge

  • Wash used dishes

  • Place all rubbish in the designated bins

  • Ensure the unit is left in a reasonable condition

9.2 Excessive cleaning or damage may result in additional fees.

10. PRIVACY

10.1 Your personal information is used only for booking and communication purposes.
10.2 We do not share your details with any third parties.

11. ACCEPTANCE OF TERMS

By booking with Dolphin View 102, you confirm that:

  • You have read, understood, and agreed to these Terms & Conditions.

  • You accept responsibility for all guests staying with you.